Naildash Support

We're here to help. Find answers below or contact our team.

Need help? Email us

support@naildashapp.com

We typically respond within 24 hours.

Frequently Asked Questions

Is Naildash really free?

Yes. Naildash is 100% free for both customers and salon partners. There are no platform fees, no in-app deposits, and no hidden charges. Customers pay for services directly at the salon.

How do I book a nail appointment?

Browse designs in the Customer tab, select one you like, and tap "Request" to send the design request to a nearby salon. The salon will accept or decline, and you can chat with them directly through the app.

How do I sign up as a salon partner?

Tap the "Marketplace Partner" tile on the home screen and complete the partner application. Approval is typically within 1–2 business days.

How do nail technicians join?

Technicians can sign up via the "Nail Technician" tile. To upload designs, you must be affiliated with a partner salon. The salon will provide you with an affiliate code.

Can I cancel or reschedule my appointment?

Cancellations are supported through the app. Rescheduling is currently not available — please cancel and request a new appointment if you need a different time.

What is the credit card surcharge?

Some salons may apply a small card-processing surcharge in compliance with their state's laws. Salons can choose to absorb this fee. The surcharge is shown clearly before you confirm any booking.

How do I delete my account?

Email support@naildashapp.com from the email associated with your account, with the subject "Delete my account." We will remove your data within 7 business days.

I'm not receiving notifications. What should I do?

Open your device Settings → Notifications → Naildash, and make sure notifications are enabled. Also check that the app has permission to send push notifications.

How do I report a problem with a salon or technician?

Email support@naildashapp.com with the booking reference and a description of the issue. We take all reports seriously.

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